Support
Support
How to get help faster
- Include your nickname on the site and your order number — you’ll find it in your account under “Orders”.
- Describe what happened: the config didn’t arrive, the link or file doesn’t work, you need help installing it, or you have a payment question.
- We usually reply within a day. For claims and refunds, the response time is up to 10 days (section 7 of the Agreement).
Common issues
- The config didn’t show up after payment. Refresh your account page. If it’s still missing after an hour, message us with your order number.
- Forgot your password? Message us on Telegram with the email or nickname your account is registered to, and we’ll help you get access back.
- Refunds. The terms are in section 7 of the User Agreement.